We work hard to keep our FAQ pages updated!

We regularly update our FAQ pages and appreciate your suggestions too!

If you cannot find an answer to your query on our Help-Page, please don't hesitate to let us know. If your query is of general importance and suitable for the FAQ-Page, we will credit your bid account with 50 bonus points free of charge as a thank you for helping us!

Just mention FAQ when e-mailing BidBargains.

FREQUENTLY ASKED QUESTIONS

Q: where do you deliver to?

A: We deliver anywhere in Australia free!

Q: If I forget my password?

A: Just click on “forgot password?” in Login section. Simply send us a request with your e-mail

    address you use for BidBargains. You will immediately receive your password.       

Q: How do I change my user name?

A: Unfortunately your user name be changed. When registering, please be careful not to select a 

    username that could cause offense or abuse the rights of a third party. If you notice such a

    username, please contact our customer service at BidBargains.

Q: How do I deregister?

A: Please send us an e-mail to BidBargains also add a short explanation why you wish to close

    your account.

Q: I have placed a bid but I am not the highest bidder, why?

A: When a bid is placed, it will always be at the highest bid, although it might get out-bidded very

     quickly. This can happen if there are many users bidding on the same auction. You might not

     see this simply because other bids have been placed within a few seconds – sometimes within

     the same second! Don’t give up, place another bid!

Q: How secure are your payment methods?

A: Personal integrity and safety is paramount for us. We use high-security encoding (SSL) to

    protect your payment details when processing all online payments. Therefore we consider our

    payment methods very secure by using paypal.

  
Q: How do I change my password?

A: Please log in, go to “My Account> My data” and select the option “Change password”.

Q: Can I take a bid back if I changed my mind?

A: No. Bids already placed cannot be taken back.

Q: Can I bid on the same product several times?

A: You can bid on the same product as many times as you wish.


Q: I have sent a bid by text message but I have not received my answer. Has the fee still

     been charged?

A: When your text message has been registered, a reply message is automatically sent back to 

     you that  you receive in a few seconds. If the reply message is delayed, it is probably due to

     technical problems or delays caused by the mobile phone operator. T he bidding fee is charged

     when the reply message reaches your phone. If you discover delays in text message traffic,

     you might ask your mobile operator about it.

Q: Can I take part in the bidding with a secret mobile phone number?

A: Yes! When you win, you will need to register your details but we will not reveal your phone

     number.

Q: Can I take part in the bidding with a foreign mobile phone number?

A: No, only national mobile phones will work.

Q: Are there any spending limits?

A: No, you can buy as many bids as you wish. The only limitations that might apply are limitations

    set by your bank, credit card company or mobile operator.

Q: Are you the provider or manufacturer of the products auctioned?

A: BidBargains is a reseller and works directly with partners who offer not only brand new, but

    best brands. All warranties are provided by the manufacturer of the products.